Frequently Asked Questions


Caring for your NOA candle and safety information. 

Every NOA candle has a candle safety label on the bottom of the jar so please ensure this remains on the jar when used!

  • When the candle is lit ensure that it is kept within site

  • Trim the wick to 5mm prior to lighting and continue to do this on each burn

  • On the first burn allow the candle to create an even wax pool to the edge of the container: this prevents ‘tunnelling’ from occurring.

  • Remove any soot, debris and wick trimmings from the wax pool.

  • Never move the container when the wax is liquid as the jars can get hot

  • Keep all candles on a level and heat resistant surface

  • Do not burn for more than 4 hours at a time.

  • Stop burning the candle if the flame becomes too high, flickers or smokes. This is due to the wick not being trimmed. Allow to cool, trim and then relight.


Why NOA?

Here at NOA, we care about what our candles contain. Each candle we make is lovingly prepped, poured, labeled and boxed in the heart of Manchester.

Our aesthetic is stark and minimal, working with a palette of black, white, and pops of greenery. Our candles are designed to compliment every style of home from modern to minimal, to bohemian and busy.

In many ways, our candles take a lot of inspiration from our surroundings within Manchester. Our industrial style amber apothecary jars are not only timeless but reflect the industrial side of Manchester whilst preserving the fragrance of our candles, giving off a stunning orange tone when lit.

We use all natural soy wax which provides an eco friendly, clean burn and lead-free braided wicks primed with a vegetable base wax. To fragrance our candles, we use a blend of the purest essential oils and cruelty free, phthalate-free fragrance oils. All our candles are preservative and petroleum-free and 100% vegan.

We like to think of our wares as sensory experiences – from the minimal packaging to the warm candlelight and delicate aromas that fill a room when a NOA candle is lit.


How long do our candles last?

Our Mini 60ml candles have a burn time of 10-12 hours

Our Small 120ml candles have a burn time of 20-25 hours

Our Exclusive 180ml candles have a burn time of 35-40 hours

Our Large 500ml double wick candles have a burn time of 45-55 hours.


What is your delivery policy?

All of our orders are shipped within 2 days of purchase via Royal Mail Second Class. We also have free shipping on all orders! Orders typically take around 2-3 working days to arrive. We are currently working on introducing international shipping - so if you are based outside of the UK and want to try out our candles please contact us for a shipping quote.


How do I become a stockist?

 We would love to welcome you on board, just fill out our contact us form and we will send you further information!


Do you do custom candles?

Absolutely! We do custom candles that are personalised to what you want. Whether it’s candles for your brand or candles for a special occasion we would love to work with you! Custom candles are available in all our sizes and our in house design team are here to bring your ideas to life.

If you have an idea in mind or if you would like any further information please contact us. We would love to hear from you!


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